Accessibility

Creating an accessible museum

It is important to us that our visitors can enjoy Shoemakers Museum without difficulties.

The museum contains a brand new suite of galleries in a modern purpose built building adjoining a historic Georgian house and Medieval barn building.

As we approach opening we will provide full information here about our services and facilities, guidance and support and the staff assistance available to enable your visit to be an inspirational and enjoyable one.

Parking

All museum visitor receive passes for free parking in Clarks Village Car Park II.

Clarks Village car parks have disabled parking spaces close to the museum entrance. There are no time restrictions on free parking for blue badge holders – providing these are displayed correctly, clearly and are in date. Disabled guests are also able to park in any space if all accessible spaces are full, with the exception of marked coach and minibus bays.

Level Access to the ticket office and Shoemakers Cafe

There is level access from the car park to Shoemakers Museum. It is approximately 120ft (or c. 40m) from the car park to Shoemakers Museum and cafe.

Access within the Museum Galleries

The museum galleries are laid out over two floors. There are a couple of steps to the ground floor galleries and an alternative long ramp access. The first floor galleries are accessed by a flight of stairs and there is also a lift access between floors suitable for wheelchair users. UPDATE: 4 March the lift is currently undergoing maintenance and will be unavailable for use until Tuesday 10 March.

Toilet facilities

There are accessible toilets on both sides of the museum building and on both floors. Please note there no toilets in the archives for those on a behind the scenes tour.

Shoemakers Cafe

The cafe provides seating for around 40 people. Refreshments are available from 10 until 4.45 pm with most diets and preferences catered for. Please call in advance if you have any specific dietary requirements.

Contact Us

This is a contact form for anyone who would like to talk about their visit to the museum. It has been made so you can speak with a member of our team about access requirements, book a quieter visit time, ask about parking or to let us know how we can improve.

If you would prefer to call us on the phone, our number is 01458 444060